Frequently asked questions
1. WHAT MATERIALS ARE OUR PRODUCTS MADE OF?
At Blankspot, we work with three product lines:
- Beaded items: Made with glass seed beads, carefully selected and hand-assembled. Earrings are available in different colors.
- Resin: A material with color variations that makes each piece unique.
- Stainless steel: Water, sweat, and perfume resistant, ideal for everyday wear.
2. HOW CAN I CARE FOR MY ACCESSORIES TO MAKE THEM LAST LONGER?
Care varies depending on the material:
- Beaded items and resin: Avoid contact with water, perfumes, and chemical products. Store accessories neatly in a dry, protected place to prevent deformation or deterioration.
- Stainless steel: Although it is water and sweat resistant, we recommend cleaning it occasionally with a soft cloth to maintain its shine.
*Durability may also be affected by each person's skin pH.
3. WHAT ARE THE SHIPPING COSTS AND DELIVERY TIMES?
| Destination | Rate from | Estimated time |
|---|---|---|
| Spain (Peninsula) | €4.90 | 2-5 business days |
| Balearic Islands | €4.90 | 3-6 business days |
| Canary Islands | €9.02 | 4-10 business days |
| Ceuta and Melilla | €21.82 | 4-10 business days |
| Europe | €10-15 | 4-8 business days |
| United Kingdom | €15-20 | 5-10 business days |
| USA | €20-30 | 7-15 business days |
| Rest of the world | €25-50 | 10-25 business days |
📌 Important notes:
- Prices vary according to weight and exact destination.
- In-store pickup (Barcelona, C/ Amigó 28 - Floristería La Fioreria): Free.
- We are not responsible for possible customs surcharges.
4. DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the location.
5. CAN I EXCHANGE OR RETURN MY ORDER?
Yes, we accept exchanges and returns within 30 days of receiving the order.
- The product must be in its original condition, with no signs of use and with its original packaging intact.
- Shipping costs are non-refundable and return shipping costs are borne by the customer.
- To process a return, write to us at info@blankspotbrand.com and we will detail the steps to follow.
For more information, please review our refund policy.
6. WHAT IS THE PRODUCT WARRANTY?
We offer a 2-month warranty in case of manufacturing defects.
- If you notice a problem with your product that was not caused by misuse, write to us at info@blankspotbrand.com with your order number, an explanation of the problem, and photos of the product so we can help you and provide a solution.
7. WHAT SHOULD I DO IF I ENTERED MY SHIPPING ADDRESS INCORRECTLY?
If you need to modify the address, you must do so as soon as possible, as orders usually ship the same day or the next day.
To request the change, send us an email at info@blankspotbrand.com with the subject “Address change” and your order number.
8. WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE PRODUCT?
If your order arrives with a manufacturing defect, contact us at info@blankspotbrand.com with your order number and photos of the product. We will review your case and provide you with a solution.
9. HOW CAN I CONTACT THE BLANKSPOT TEAM?
You can write to us at info@blankspotbrand.com or send us a message on Instagram (@blankspot___).
10. WHERE CAN I FOLLOW BLANKSPOT ON SOCIAL MEDIA?
11. IS THERE A PHYSICAL STORE OR IS IT ONLY SOLD ONLINE?
We sell exclusively online at blankspotbrand.com, but we organize markets where you can see and try on our accessories in person. We announce dates and locations on Instagram.